MALONE CANCELLATION POLICY

At Malone Mobile Drug Testing Services, LLC, we understand schedules can change and unforeseen circumstances can arise. To ensure we can accommodate all our valued clients, we kindly request adherence to our cancellation policy. 

1. Cancellation Notice:
Clients must notify us of cancellations or appointment changes at least 24 hours in advance.
To cancel or reschedule, please contact us directly at 860-833-0636 during business hours.
2. Late Cancellations:
Cancellations made within 24 hours of the appointment time will incur a 20% charge of the scheduled service cost.
This fee compensates our team for the time that was set aside specifically for you.
4. Late Arrivals:
We understand delays can happen. However, clients arriving more than 15 minutes late may be asked to reschedule. We may decide to treat tardiness as a late cancellation and apply the applicable fee. This ensures we can provide the best service to you and our other clients.
5. Exceptions:
We recognize emergencies and special circumstances can occur. Exceptions to our policy are made on a case-by-case basis at the discretion of [business name] management.
6. Booking:
For certain high-value services, we may require a deposit at the time of booking. We apply this deposit to your service total or refund it in accordance with our cancellation policy.
7. Refunds:
Cancellation fees that occured fees are non-refundable except in the case of MALONEMDT -initiated cancellations (or qualifying exceptions as determined by management).
Contacting Us:
For any questions about this policy or to make any changes to your appointment, please reach out to at 860-833-0636.
By booking an appointment, you acknowledge and agree to our cancellation policy. This policy allows us to manage our schedule and provide the best service to all clients.
We appreciate your understanding and cooperation. Thank you for choosing MALONE MOBILE DRUG TESTING SERVICES, LLC.